Full Time Permanent - Team Member (HQ)
Knix

Retention Marketing Specialist

Toronto, ON
Hybrid
Posted Today
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Knix is an award-winning intimate apparel and activewear brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free.  Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space.  We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon.  We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix.  Come join us if you are looking for a purpose-driven and authentic career!

Knix is looking for a Retention Marketing Specialist to be the keeper of all owned channel campaigns. You own the calendar, briefs and execution across email and SMS.

This role is very execution based and requires a lot of attention to detail. Owned channels account for 35% of total repeat revenue, with campaigns currently accounting for 53% of it. Campaigns drive a significant amount of revenue for the business, with SMS seeing a $15 ROI, we are continuing to invest further in SMS over the next year to continue to propel the business forward.

The Opportunity

  • Overseeing the day-to-day, hands-on execution of all things email & SMS campaign marketing for KW. This includes managing campaign calendar, briefing, creative approvals, QA and execution of daily campaigns. Campaigns are hyper targeted and personalized, you'll build all audience segments
  • Partner closely with Customer Experience, IMC, Creative, Product, and Digital Merchandising teams to ensure campaigns are meeting overall brief and company OKRs 
  • Handling the execution of direct mail marketing campaigns
  • Working closely with Retention Marketing Managers to implement campaign strategy and execution roadmap
  • Understanding customer lifecycle and identifying opportunities for personalized communication
  • Embracing the test and iterate mindset and playing an active role in devising, executing, and analyzing tests
  • Staying up-to-date with trends and best practices in Email and SMS marketing
  • Qualifications

  • You bring 1–5 years of experience in email marketing
  • You have hands-on experience with Klaviyo
  • Having experience with Attentive,Figma, and Shopify is an asset
  • You are organized, detail-oriented, and reliable
  • You are a creative problem solver
  • You possess strong time management skills and a dependable work ethic
  • You have a deep sense of responsibility and accountability
  • You are adaptable, self-motivated, and take initiative
  • You thrive in dynamic work environments with tight deadlines and fast turnarounds
  • Salary

  • Starting at $66,000 CAD annually