At Mednow, getting the right medication to the right patient at the right time comes down to logistics done well. We're a fast-growing mail-order pharmacy, and this role sits at the point where our operation meets the patient's door — coordinating every shipment out and being a friendly, reliable voice on the other end of the phone.
We're looking for someone organized and dependable who's as comfortable packing and dispatching a day's deliveries as they are calling a patient to follow up. It's a hands-on role with a real customer-service heart, in a modern, tech-driven pharmacy where your work is visible and valued.
What You Bring
Must-haves
-
Organized and reliable — you keep track of moving parts and things go out on time.
-
Strong communicator — clear, warm, and confident on the phone; patients feel looked after.
-
Comfortable with the hands-on side — on your feet during your shift, handling packages and shipping supplies (items are generally small and light).
-
Detail-oriented — accuracy matters when it's someone's medication and their personal information.
-
Eligible to work in Canada and able to pass a background check (this role handles medications and patient information).
-
Experience in pharmacy, healthcare, logistics, or e-commerce fulfillment.
-
Familiarity with couriers, delivery platforms, or shipping/order tools (UberDirect, Shopify, Kroll).
-
A second language is always an asset with our patient base.
Nice-to-haves